Framing 4 Yourself guarantees that the products it sells are of the finest quality and free from defects. (Note: An exception exists with regard to minor, normal and foreseeable damage due to shipment on mat board and foam board products – see the details below.) If a product is defective, it can be returned within 7 days of receipt and a new item will be sent to you.
Merchandise should not be returned without a Return Merchandise Authorization (RMA). No refunds, credits or returns will be accepted or processed with out an RMA number. To notify us of a return, email us or call us at 1-800-246-4726. Items that are returned because they were incorrectly ordered are subject to a 50% per item restocking fee. Such items must be returned within 7 days of order receipt. Shipping and handling charges are non-refundable. Return shipping expenses are the responsibility of the customer. Refunds will appear as a credit on your billing statement.
Assumption of risk on mat board and foam board shipments: Dings, dents and dog-ears are minor, normal and foreseeable circumstances in the shipment of mat board. You should anticipate this.
Most customers trim full size sheets down to smaller sizes before use, and in doing so, trim away damaged edges. Framing 4 Yourself will not accept returns for minor damage to mat board or foam board. If you feel that the damage is severe enough to warrant recompense you must make the claim directly and immediately with the carrier. Framing 4 Yourself takes every precaution to insure safe shipment of its mat board and foam board products and enjoys a good track record in this regard.
Custom Sectional frames may not be returned for a credit or refund. Each Custom Sectional frame is made especially for you at the size you request. You are solely responsible for making the choice on the moulding and ensuring correct measurements are ordered. We have sample chips and corner samples available for all of the styles we offer. https://framing4yourself.com/product-category/picture-frame-moulding/picture-frame-corner-samples/
If you do not find a corner sample for the product you are interested in ordering, please reach out to us and we will create one for you. We can be reached at info@framing4yourself.com for special requests or questions regarding color, measurements, etc. We want to ensure we provide you with the right tools to order a frame you LOVE!
We will replace any Custom Sectional Frame if we have not cut the frame to the size that was requested.
Shortage or Damage Claims
Please open and inspect all product upon receipt. ALL shortage and damage claims must be emailed to info@framing4yourself.com within ONE WEEK of product receipt.