General Questions

How do you charge for shipping?

Shipping is charged in accordance with the following table:

  Total Purchase   Shipping Charge
  $0-$6.00   $5.95
  $6.01-$20.00   $8.95
  $20.01-$30.00   $11.95
  $30.01-$50.00   $13.95
  $50.01-$75.00   $15.95
  $75.01-$100.00   $17.95
  $100.01-$125.00   $19.95
  $125.01-150.00   $21.95
  $150.01-$175.00   $23.95
  $175.01-$200.00   $25.95
  $200.01-$250.00   $27.95
  $250.01-$300.00   $29.95
  Above $300.00   $32.95

In the Continental United States, all items are shipped via FedEx Ground or the United States Postal Service. Our warehouse is located in the Chicago area, so time in transit to the 48 contiguous United States is never more than 4 to 5 working days after the order has shipped out of our warehouse.

What is the average Turnaround Time?

We ship 80% of orders within 3-4 business days. If an item is out of stock and will not be available within 4 days, we will take the liberty of shipping what we can and sending the remaining item(s) separately at no additional shipping charge when they become available. Most delayed items will ship within one week.

Can I get Expedited Shipping?

Expedited shipping is available for certain items. To request expedited shipping you must call our customer service department at 1-800-246-4726

Can I get shipments to Alaska, Hawaii and US Territories?

Items shipping to Alaska, Hawaii and US territories will cost more and customers will be notified of additional shipping charges via email before the order is processed. You may go ahead and place your order online.  However, the shipping that is automatically assigned is for the continental US only. You will be notified of additional shipping charges via email before the order is processed. Upon your approval of the revised shipping charges, the order will be processed.

Free Shipping offers do not apply to customers outside of the 48 contiguous United States.

I live in Canada, can I receive shipments?

Our shopping cart is not optimized to assign foreign shipping charges. However, customers in Canada can actually order and pay on-line by using a two step process. First, email us, expressing your intention to place an order and include your name, address and telephone number. Then go the website and place the order. When you get to the page where you put in your name and address, key in the zip code 60067. Then you can continue on and make payment and process the order. A different amount will be shown on the confirmation for shipping and handling since the system defaults to US shipping rates. Your actual shipping costs will be higher.

Also Note, you will be responsible for all duties and taxes.  These charges may exceed the quoted amount.  We have no control over what the Canadian goverment will charge for duties and taxes and these must be the responsibility of the Canadian customer. 

We will notify you by email of the shipping and handling charges as they are relayed to us by FedEx, and upon your approval, process and ship the order.  Free Shipping offers do not apply to customers outside of the 48 contiguous United States.

I don't live in North America, can I still order product?

Framing4Yourself no longer ships outside of North America.

What if a product is back ordered?

Occasionally we will experience a delay in shipping a particular item. When this happens, and when there are other items on the order, we will take the liberty of shipping those items that we can as soon as possible, and back ordering the delayed item(s). This will never result in an increase in your shipping and handling charges and you will be given notification of when you can expect the back ordered items to arrive.

Accepted Methods of Payment

We accept payments via Visa, MasterCard, American Express and Discover. Note: Sales taxes will be applied to all orders being shipped to an Illinois or a California address.

Orders from Schools and Institutions

We welcome orders from schools and institutions. Email your purchase order, including tax exempt number, and any other paperwork you need us to fill out, to info@framing4yourself You will be shipped and invoiced with Net 30 day terms.  Questions?  Call us at 1-800-246-4726.

Illinois and California State Sales Tax

If you are ordering in Illinois or California you will be charged state sales of 9.75%.

What is your Return Policy?

Framing4Yourself.com guarantees that the products it sells are of the finest quality and free from defects. (Note: An exception exists with regard to minor, normal and foreseeable damage due to shipment on matboard and foamboard products – see the details below.) If a product is defective, it can be returned within 30 days and a new item will be sent to you.

 

Merchandise should not be returned without a Return Merchandise Authorization (RMA). No refunds, credits or returns will be accepted or processed with out an RMA number.  To notify us of a return, email us or call us at 1-800-246-4726. Items that are returned because they were incorrectly ordered are subject to a 15% per item restocking fee. Such items must be returned within 30 days of order placement. Shipping and handling charges are non-refundable. Return shipping expenses are the responsibility of the customer. Refunds will appear as a credit on your billing statement.

 

Assumption of risk on matboard and foamboard shipments: Dings, dents and dog-ears are minor, normal and foreseeable circumstances in the shipment of matboard. You should anticipate this.

 

Most customers trim full size sheets down to smaller sizes before use, and in doing so, trim away damaged edges. Framing4Yourself.com will not accept returns for minor damage to matboard or foamboard. If you feel that the damage is severe enough to warrant recompense you must make the claim directly and immediately with the carrier. Framing4Yourself.com takes every precaution to insure safe shipment of its matboard and foamboard products and enjoys a good track record in this regard.

 

Custom Sectional frames may not be returned for a credit or refund.  Each Custom Sectional frame is made especially for you at the size you request.  You are solely responsible for making the correct measurements.  We will replace any Custom Sectional Frame if we have not cut the frame to the size that was requested.

Why is There a 9 Sheet Minimum on Mat Board?

Two reasons.

  1. Shipping a fuller carton makes your shipment less prone to damage.
  2. The more you order the lower your cost per sheet as the shipping charge is spread over a greater number of sheets.

    Go to mat board

Can I Mix Styles and Colors to Reach the Minimum?

You may mix any style and color of 32″x40″ mat board to reach the 9 sheet minimum.

What if I Order Less than the Minimum?

Your order will be cancelled and any charges made to your card for the mat board portion of your order will be refunded.

What if there is Foreseeable Damage in Shipping Mat Board and Foam Board?

Dings, dents and dog-ears are minor and foreseeable circumstances in the shipment of mat board.  You should anticipate this.  Most customers trim the full size sheets down to smaller sizes before using, and in doing so, trim away damaged edges.  Framing4Yourself cannot accept returns for minor damage to mat board and foam board.

How do I Get Wholesale Picture Frame Moulding?

Wholesale purchases are for sticks of moulding varying in lengths from 3 ft to 6 ft and adding up to a total of 95-100 feet. Our 100 foot packages are shipped based on the stock lengths available in our warehouse.  Moulding may be stocked in 8, 9 or 9.5 foot sticks. Sticks longer than 7 feet cannot be shipped without incurring substantial oversize charges from FedEx, so the moulding has to be cut before shipping. How we cut it will depend on the length of the original stick.

For example, if the stick is 9 foot long, we will typically cut it to 5 ft and 4 ft, since this gives you the maximum usable lengths. If we were to cut it to 6 ft and 3 ft, this would be less advantageous since 3 feet is a less usable length.

We will do our best to fill the majority of your 100 feet in the most usable lengths possible.  Rest assured that there is color consistency between sticks.

Go to wholesale picture frame mouldings