Frequently Asked Questions


How Does This Work?

Enter the size of the artwork in the box.  Select full inches and fractions (if needed) from the drop-down menus.  Then carry on through the succeeding steps, selecting the frame, mat, glazing and backing from the drop down menus. 

Artwork Size Entry Box


How Do I Figure Out My Overall Frame Size?

You don't have to.  Just enter the size of your artwork in the box.  We will cut a mat with a 2" border.  So the mat will increase the overall frame size by 4" on each dimension.


So What Size Will My Frame Be?

Basically, if you include a mat, your frame size will be 4" larger than your artwork size on each dimension.  For example, if your artwork is 16"x20" your frame size will be 20"x24"

If you don't include a mat, your frame size will be the same size as your artwork.


What If I Want a Bigger Frame?

You may notice that the calculator only accepts art up to 35 x 32 (resulting in a frame size of 39 x 36).  If you want to frame something larger, no problem.  All of our frames are available in sizes up to 60"x60".  However, mat board, foam board and acrylic are only available in sizes up to 32"x40" and frames larger than 32"x35" are too costly to ship assembled.  So if you want a larger frame, just click the image of the frame that pops up in the Online Framing Calculator.  This will take you to a page where you can order a larger version of that frame unassembled and without the contents. 


Do I Have to Order a Frame? 

Yes.  Online custom framing requires the purchase of a frame.  If you want to purchase mat board, acrylic and foam board separately navigate to the Custom Cut Contents Page.  Please note, however, that the largest mat board, foam board or acrylic you can order is 32" x 40".


Do I Need Any Tools for This?

If you choose to assemble your frame, you will not need any tools to assemble it.  Here's how it works.  To attach hanging hardware you will need a screwdriver.  Wire clippers may be needed to clip off excess hanging wire. 



What Else Do I Get Besides the Frame?

Your frame will include the T-Nails and wood glue you need to assemble it.  In addition, you will receive an EZ-Finish Mounting Kit that provides everything you need to mount the artwork, hold the contents in the frame, and hang it.   


Will My Frame Arrive Fully Assembled?

Yes.  If you choose.  Just check the box that says "Would You Like Your Custom Frame Assembled for an Extra $10"?  Otherwise, the frame will come to you in four sections, miter cut and ready to be assembled without tools.  Here's how easy it is to assemble it.


Is Everything Acid Free?

With our custom framing platform you have the choice of Standard Framing or Premium Framing.

Standard Framing consists of
• Regular Window Mat
• Regular or Non-Glare Acrylic
• Regular Foamboard

Select Standard Framing when the art is non-archival, easily reproduced and not intended for long term display.  Digital prints, posters, traditional photographic prints and other items you want to enjoy today and for the next 10-20 years.

Premium Framing consists of
• Conservation Grade Window Mat
• UV Protective Acrylic
• Acid Free Foamboard

 Select Premium Framing when the art is archival and of potential long term value.  Limited edition prints, original art, antique prints and other items that you intend to treasure for generations.


How Do I Put My Art into the Frame?

Most art on paper should be quick and easy to mount in the frame with the mounting strips and instructions we will send you, as long as you purchase a mat.  Here's how it works.  If you choose not to purchase a mat, you will have to mount your art by other means, as the mounting strips only work with a mat.  Here are some options.

I Would Like to See a Demo

See a Step-by-Step Video

See a Step-by-Step Pictorial

How Soon Will I Receive My Order?

Allow 7-10 days from the day of placement to receive all items.

Return to the Custom Framing page